Service/Repair
All returned Timespace products are serviced or repaired at Timespace headquarters in Huntingdon, UK by our experienced engineers under ISO9001 and VCA CoP process control.
Items can be repaired, serviced or upgraded. This may include calendar/clock battery replacement, hardware modifications, cartridge upgrades or updates to the latest operating software.
Our returns database enables us to track products through the service process. All service work undergoes a full production test and soak test prior to its return. All products are uniquely identified by the item’s serial number, allowing us to maintain full history from first manufacture.
Returning a Timespace product for repair
- Please check with your supplier/installer before returning a product directly to Timespace.
- Ensure that all returns are suitably packaged.
- Complete our Service Returns Form and enclose the form with your shipment. The form provides Timespace with vital information required to efficiently book-in and repair your items.
- Keep a note of the product serial number(s) – this is your reference.
- Mail your shipment to Timespace at our headquarters in Huntingdon.
How long will it take?
We aim to complete repairs within 2-3 weeks of receipt at Timespace.
How much will it cost?
Timespace operates a fixed price repair system. Please contact your supplier/installer for latest prices.
How can I contact Timespace about repairs?
Please contact Timespace Service/Repair, please include the product serial number as a reference.